Here at Flo-Jo we want to make sure that you are totally satisfied every time you shop with us. If for any reason you are not completely satisfied with your purchase, please do not hesitate to contact us by clicking on the 'Contact Us' link.
Our terms and conditions are written in accordance with U.K. consumer law.
PLEASE NOTE ALL CUT FABRIC IS NON EXCHANGEABLE AND NON REFUNDABLE
With all other products if you change your mind the product needs to be returned to us, as new, accompanied by proof of purchase, within 14 days of receipt of item. Once the goods have been received a full refund will be given. The customer is responsible for return postage.
Sewing Workshops and Courses.
Full refunds are offered on any cancellations made 7 days before the commencement of a course. After that we offer a 50% refund unless the place is resold, in which case a full refund will be honoured.
48 hours notice will be given if we cancel a course due to low numbers. An alternative course / credit note will be offered or a full refund.
If goods are found to be faulty, not as a result of any damage incurred in posting, a full refund including return posting will be offered. A refund will be issued within 7 days of receipt of faulty goods. Goods must be returned with proof of purchase.
We cannot refund for items lost in transit.
Please allow 14 days for your return to be exchanged or processed but please be assured it will be dealt with as speedily as possible.
We are fully compliant with the latest data protection GDPR laws. Your contact information is collected only through active consent through either of our sign up forms. Data is collected with the sole purpose of receiving our regular newsletter via email. Your data will never be shared with any third parties and you can unsubscribe at anytime by updating your profile via the newsletter.
We aim to deliver your goods within 3-4 working days once we have received your order. Please specify where your goods are to be delivered to when you place your order.
We offer a gift wrapping service if requested with a personalised message.
We accept all major credit cards displayed as well payments via Paypal. Refunds are made via the original means of payment. All prices stated include VAT.
Next day delivery is available for all U.K. orders placed before 2pm.
Any customer details taken will be held securely on our database and used only for Flo-Jo promotions via the newsletter. Customers will have the option to unsubscribe. Please note details will never be passed to any third party. We are fully GDRP compliant.
Intellectual Property Rights.
Flo-Jo asserts the IP rights to any of their own branded products and are a registered trademark. Flo-Jo images and logo can only be used to promote and support Flo-Jo.